Please contact hello@novenzia.com within 8 days of receiving your item. Returns sent without prior contact cannot be accepted.
Change-of-mind returns are accepted only for unused and unworn items with all tags and accessories, in their original packaging. An order number or proof of purchase is required. You are responsible for return shipping costs.
If an item is defective, damaged or incorrect, contact us with your order number and photos showing its condition. NOVENZIA covers shipping costs for returns or exchanges that are our responsibility.
Hygiene products, used items, items damaged or soiled by the customer, sale items and gift cards may not be eligible for return.
After inspecting the returned item, we will notify you whether a refund is approved. Approved refunds are generally issued to the original payment method. Your financial institution may take time to process and display the refund.